The terms, conditions and policies set out below apply to the purchase of tickets from this website. Please ensure that you have read and understood them before you commit to your purchase. We reserve the right to change these terms and conditions at any time, effective immediately upon posting on the site. Please check this page of the site periodically

1. Tyg Ltd's Relationship With The Attractions

1.1 Tyg Ltd operates as a ticketing agent. It sells and markets tickets on behalf of a range of different attractions and events. It does not own, manage or organise those attractions or events, but the owner, manager or organiser has agreed to allow Tyg Ltd to market and sell tickets on its behalf.

1.2 Whenever you purchase a ticket from this website, you are purchasing that ticket from the owner, manager or organiser of the attraction or event, and that contract is subject not only to these terms and conditions, but also to any terms, conditions or policies imposed by the attraction or event in question.

1.3 If you wish to familiarise yourself with the terms, conditions and policies of the attraction or event before you commit to purchasing your tickets, please contact our Customer Services team for details, or alternatively, contact the attraction or event organiser direct.

1.4 As a ticketing agent, we do not have any role in setting ticket prices and we do not have any control over the quality of the attraction or event for which you have purchased tickets. Any complaints about ticket prices or the quality of the attraction or event should be directed to the attraction or the event organiser.

2. Purchase And Delivery Of Tickets

2.1 Tyg Ltd will use reasonable endeavours to ensure that the prices listed by the attraction on this website remain correct and up to date but in the event that any price listed on this website should be incorrect (whether by reason of clerical error or by reason of prices having been altered by the relevant attraction or event without our knowledge) we reserve the right to cancel your tickets and refund the face value, or to exchange them in return for payment of any difference between the price paid and the correct price.

2.2 Tyg Ltd will use reasonable endeavours to ensure that any tickets purchased from this website are available for use at the attraction or event for which they have been purchased on the date and (if applicable) at the time for which they have been purchased.

2.3 You are responsible for printing your ticket immediately following purchase. It will NOT be posted to you.

3. Refund And Exchange Policy

 3.1 Tyg Ltd sells tickets on behalf of attractions and events. As such, our ability to provide refunds and exchanges is limited by the particular terms, conditions and policies of each individual attraction or event.

3.2 If you decide that you no longer want your tickets, or if you cannot attend the attraction or event on the date for which they were purchased (even if this is due to circumstances beyond your control) a refund or exchange cannot be guaranteed. Please contact the attraction or the event organisers direct to see if you are entitled to a refund or exchange.

3.3 Tyg Ltd will only provide a refund personally if, due to its own mistake, error or negligence, it has failed to make a ticket available for use at the attraction or event for which it was purchased on the date and (if applicable) at the time for which it was purchased, subject to the provisions at clause 2.3.

4. Your Responsibilities

4.1 It is your responsibility to ensure that you purchase tickets for the correct date on which you wish to attend. If you subsequently realise that you have made an error, please contact Customer Services immediately at support@thefreedomof.com.

4.2 Please check your tickets carefully, as well as any receipt or booking confirmation received from us after completion of your purchase. If there is an error or mistake, please contact Customer Services immediately. It is your responsibility to ensure the entire ticket is clearly printed and the barcode and barcode number are clearly visible. The Attraction or Event organiser will require this to prove it is a valid ticket and grant entry to the attraction or event using the barcode shown.

4.3 Before you purchase your tickets, it is your responsibility to check whether there are any special restrictions on entry to the relevant attraction or event (for example, but without limitation, age restrictions or height restrictions). Tyg Ltd shall not be liable for any refusal of entry to the attraction or event due to any inability to comply with such restrictions.

4.4 Security Checks – when redeeming your ticket, as defined in clause 4, you may be asked some simple security questions on presentation. These questions are designed to safeguard you and the attraction against fraudulent use.

4.5 It is your responsibility to check the opening dates and opening hours of the relevant attraction or event to ensure that you will be able to use your ticket on the date and at the time you wish to attend.

4.6 It is your responsibility to ensure that your tickets are not lost, stolen or damaged. Tyg Ltd will not be liable to provide a refund if you are unable to attend the attraction or event due to loss or theft of, or damage to, or an inability to print your tickets.

5. Transfer And Resale Of Tickets

5.1 No ticket purchased from this website shall be resold to a third party under any circumstances, and any such resale shall have the effect of rendering that ticket void and unusable as a means of entry to the attraction or event for which it was purchased.

5.2 No ticket purchased from this website shall be used for advertising, promotions, contests, competitions or sweepstakes, unless permission has been obtained in advance from both Tyg Ltd and the owner of the relevant attraction or organiser of the event.

5.3 No ticket purchased from this website shall be transferred to or used by a third party unless permission is obtained from both Tyg Ltd and the owner of the relevant attraction or organiser of the event.5.4 Tickets purchased from this website are only for the personal use of you and your party. We reserve the right to cancel tickets purchased if there is any resale or attempted resale of tickets at a higher price than purchased. This includes tickets being traded at an inflated price including through auction sites such as EBAY. The holder of a resold ticket may be refused entry or rejected from the attraction or event.

6. Limitations On Liability

6.1 Tyg Ltd shall not be liable for any acts or omissions of the attraction, the attraction owner, the event organiser or any of their officers, staff or associates, and in particular (but not by way of limitation) Tyg Ltd shall not be liable for any breach by any such person of the attraction or event’s own terms, conditions or policies.

6.2 Tyg Ltd shall not be liable for any loss of or damage to property at the attraction or event, nor shall it be liable for the death of or personal injury to any person attending any attraction or event, save to the extent that such death or personal injury is caused by its own negligence or breach of statutory duty.

6.3 Tyg Ltd shall not be liable for any closure or partial closure of any attraction or any cancellation of any event by the attraction owner or event organiser, nor shall it be liable for any variation to the programme of any event.

6.4 Tyg Ltd shall not under any circumstances be liable for any unforeseeable loss damage or injury, nor shall it be liable in any way or for any indirect or consequential loss whatsoever.

6.5 The liability of Tyg Ltd for any breach of these terms and conditions or for any breach of statutory duty shall be limited in any event to the face value of the ticket you have purchased. 

7. Miscellaneous

7.1 These terms and conditions represent the entire understanding and agreement between us and you acknowledge that you have not been induced to purchase any tickets by any representations made by Tyg Ltd but nothing in these terms and conditions shall be deemed to exclude liability for fraudulent misrepresentation.

7.2 If any Court shall find any provision of these terms and conditions to be void or unenforceable then that provision shall be rendered ineffective to the extent of the Court’s finding but this shall not affect the validity or enforceability of the remaining provisions of these terms and conditions.

7.3 These terms and conditions are governed by English law and any dispute between the parties shall be subject to the exclusive jurisdiction of the English Courts.

7.4 None of these terms and conditions shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a third party (with the exception of the attraction owner or event organiser, who may enforce them), but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.